Pilot can offer you a maintenance program for your sites that don’t have IT staffing. Our help desk can work with your folks over the phone to do Level 1 support and troubleshooting. If the problem can’t be resolved, our Level 2 program kicks into place and we dispatch a technician to resolve the problem. If your site is down, we can guarantee 4-hour response time anywhere in the country to get your business back online quickly. Sometimes that means getting replacement equipment in place immediately. Through our reconditioned program, that will never be a problem.